Privacy Policy

Effective Date: 03 May 2025

Ditlamelo Benefit Consulting (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

1. Information We Collect

We may collect and process the following personal information:

• Full name and contact details (email, phone, address)

• Identity number or company registration details

• Employment and benefit-related data

• Financial and banking information for credit assessments or benefit processing

• Communication records with our consultants or team

2. How We Use Your Information

We use your personal information to:

• Deliver our core services: Pension Fund Consulting, Funeral Benefits, and Credit Solutions

• Process claims, benefits, and fund administration requests

• Communicate with you regarding services, updates, or legal notices

• Comply with regulatory and contractual obligations

• Improve our services and user experience

3. Sharing of Information

We do not sell or trade your personal data. However, we may share it with trusted third parties for operational purposes, including:

• Pension fund administrators and financial service partners

• Legal or regulatory authorities, if required by law

• IT and data service providers who assist in managing our systems securely

All third-party service providers are bound by confidentiality agreements and data protection laws.

4. Data Protection and Security

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to your information is restricted to authorized personnel only.

5. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information

• Request correction, deletion, or restriction of processing

• Object to the processing of your data in certain circumstances

• Lodge a complaint with the Information Regulator of South Africa

6. Cookies and Website Use

Our website may use cookies to enhance your browsing experience. You may disable cookies through your browser settings, but this may affect the functionality of the site.

7. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on our website with a new effective date.

8. Contact Us

For questions, access requests, or concerns about your personal information, please contact us:

Ditlamelo Benefit Consulting
Email: info@ditlamelobenefits.co.za
Phone: +27 012 824 2711